About

Too many great ideas fail
because of bad operations.

Inefficiencies, lack of well-structured processes or a confusing organisational structure not only hurt your bottom line, but can ultimately leave you and your team feeling burnt out. Having experienced first-hand the damage that bad operations can cause, and the difference good operations can make, Laura created GoodOps.

GoodOps is a remote-first consulting firm set out to to provide you with the systems, frameworks and automations to sustain and scale your business - without the burnout.

Who we are

We are GoodOps 👋

Founder and lead COnsultant

Laura comes to GoodOps with an MSc Computer Science, the APM PMQ Project Management Qualification and years of experience working in operations and senior management across different industries. Having worked hands-on on many complex automation and systems projects herself, in addition to her managerial experience, she has seen, and fixed, countless operational challenges. 

Automation specialists

Our network of automation specialists are experts in Low Code, No Code, scripting, APIs & webhooks, database design and data migration. Supporting Laura in technical implementation of our projects, they bring their expertise to automate and optimize any system or process.

What we believe in

Our values 💚

Human-centred operations

  • A structured programme tailored to your needs: Your business is unique and our consulting approach reflects this.
  • People at the centre of every process and automation: A process is only successful if it actually works for the people using it. We’ll really listen to you, your team and any other key stakeholders you can make available to us; from surveys to team interviews, every voice matters.
  • Documentation and training made for humans: We don’t believe in just creating a new process and hoping for the best. Think workshops for your team, documentation, and breaking down complex technical concepts into simple terms.

Intentional automation

  • Automate what should be automated: We identify repetitive tasks that drain your team’s time and energy. Through automation, we free up your time and resources, so you can focus on what really matters.
  • Never automate just for the sake of it: We understand that not all processes are suitable for automation. Our consulting methodology involves a careful analysis of your workflows to determine where automation can actually add value. Some things are better left to the humans on your team!
  • More efficiency, more time, more innovation: By optimising processes and reducing manual tasks, we free up space for a culture of continuous improvement and innovation.

Data-driven improvements

  • Data gathering and analysis from day one: We gather as much qualitative and quantitative data as possible. This allows us to provide you with truly informed insights and recommendations.
  • Clear success metrics to maximise ROI: We work closely with you to define success metrics that align with your objectives, enabling us to track progress and optimise strategies to maximise your return on investment.
  • Continuous improvements backed by data: We take an iterative approach to continuously measure and track the effectiveness of processes and systems. 

Your next steps

How can I get started? 🤩

1

Schedule a call 📆

Pick a time slot that works best for you and tell us a little bit about you and the challenges you’re facing. Our team will use this information to come to the discovery call as prepared as possible.

Click here to book a call now.
2

Receive proposal after discovery call 📝

We hop on a call together to dig deeper into the challenges you told us about, verifying any assumptions we’ve made. We’ll discuss how GoodOps can help you and give you an opportunity to ask questions and better understand how we work. After the call, you’ll be sent a detailed proposal that you can share with your team and key stakeholders.

3

Start your GoodOps onboarding 💚

You decide whether we’re a good fit for you. Once you’re ready to move forward, we’ll guide you through our onboarding process before jumping into consulting or technical project implementation.